Forty percent of all surveyed drivers have experienced deactivation. Drivers of color and immigrant drivers were disproportionately impacted.
On-the-job discrimination and harassment by customers were frequent, yet drivers' complaints to Uber and Lyft were largely unheeded.
Drivers face alarming rates of abuse, sexual harassment, and assault while driving, across all genders.
Customer bias, discrimination, and harassment puts driver's jobs at risk for deactivation.
Drivers who experienced deactivation have had severe negative impacts on their lives - including food & housing insecurity.